Terms & Conditions

We are able to accept orders by post, telephone, fax, online or via email and can deliver to most areas of the UK.

All building dimensions are approximate, usually based on external wall sizes. Please allow for roof overhangs etc, when deciding on the site for your building. Quoted timber dimensions are ex planing, so may be several millimetres smaller when used in construction of buildings. All buildings are pre-treated to protect during storage and transit, and may require further treatment once installed. Ironmongery is either galvanised or black jappanned. Glass is 3mm horticultural unless otherwise specified. We reserve the right to change hardware specifications when necessary.
We would like to remind customers that wood is a natural product subject to movement which results from changing weather conditions. Most buildings require raising off the ground to allow air flow beneath and prevent rot.

Delivery

Our smaller items are delivered by Third Party Courier and will be despatched within 10 working days from receipt of your payment. Delivery is usually next day after despatch and the courier will require a signature on receipt. We can usually time deliveries Monday to Friday on a day to suit you. Please call to arrange this, otherwise delivery will be on the next available delivery slot.
For larger items delivery charges are quoted on an individual basis, please contact us for details.

Payment

Full payment is due at the time of ordering. An order will not deem to have been made until cleared funds have been received. We accept payment via Paypal, Credit or Debit card or Cheque. (Cheques payable to 'Shropshire Manufacturing Company')

Returns Policy
The Consumer Protection (Distance Selling) Regulations 2000
Terms & Conditions for Mail Order Retail Customers

1) Claims for Shortage or Damage to your Order. Any claims for damage or shortage should be made to us within 3 working days of receipt of your order. Claims after this period cannot be considered. If you specifically ask for your order to be left if you are out, we can arrange for a "No Signature Required" delivery. In this case you agree that we or our delivery agent will not be held liable for any loss, damage, or delay arising howsoever from such delivery of said items. No claims will be considered unless all the original packaging is retained for inspection by our carrier's representative.
2) Your right to cancel If you are buying as a 'consumer', as defined in The Consumer Protection (Distance Selling) Regulations 2000, the Goods may be returned within 7 working days (excluding Saturday and Sunday and any English Bank Holiday) of delivery for a full refund. You may cancel your order for goods at any stage before, and up to 7 working days after, the goods are delivered to you by notifying us in writing at the address or e mailing us at our published email address. We aim to process your order for dispatch to you within ten working days of receiving it. This will vary depending on the delivery service you choose. Some items are delivered direct from the manufacturers and may take longer to arrive. Therefore, even if you do cancel your order shortly after placing it, it is possible that we will be unable to prevent any goods you have ordered being dispatched to you and you may then need to return them to us, (see our Returns Policy). If you are cancelling because of any problem with the goods, please notify us of the problem at the time of cancellation.
3). Returns Policy On cancellation for whatever reason you must return to us the unused goods, and the original packaging we have delivered to you. If the goods are faulty, incorrect or damaged on delivery we will meet the cost of return (we will advise you on how to return the goods) and (at our option) repair, replace or exchange any such goods; or refund you for the price paid including delivery charges. In all other circumstances (see para. 2) we will (at your option) exchange the unused goods or refund you the amount paid for the goods only, the buyer shall be responsible for the cost of returning the unused goods in their original packaging, and must take reasonable care of the goods. The cancellation policy does not apply to printed goods of any description, including books and videos, feeding stuffs unless faulty or damaged, or goods specifically obtained, or manufactured by us or our suppliers at your request.
This policy is in addition to any statutory rights you may have as a consumer, which remain unaffected.
4). Warranty Claims Should any product supplied to you from Ascott develop a fault after 7 working days following delivery and within the specified guarantee period we should be notified immediately. Should the fault fall within the warranty terms we will arrange for a repair or replacement at our option. You should not return the goods unless specifically asked to do so by us, when you will be given a "returns" reference number.
5). General We shall not be liable to you where performance of any of our obligations to you is prevented, frustrated or impeded by reason of acts of God, war and other hostilities, civil commotion, accident, strikes, lock outs, trade disputes, acts or restraints of Government, imposition or restrictions of imports or exports or any other cause not within the reasonable control of SMC..

Property and title to the goods remains with the Seller until paid for in full and Buyer shall allow access to repossess the goods at any time until full payment is received. The Seller reserves the right to clear any cheques before dispatch of the goods.
If any part of these terms and conditions is found to be unenforceable as a matter of law, all other parts of these terms and conditions shall not be affected and shall remain in force.
We cannot guarantee that the appearance and/or colours of products shown in our catalogue or On Line shop exactly match the appearance and/or colours of the physical products themselves.
Any advice provided by anyone at SMC is provided to assist you with selecting the appropriate product. Any advice is provided in good faith on the basis that the information supplied by you is complete and accurate. The advice should not be relied upon in substitution for appropriate professional expert advice for example a Veterinary Surgeon, Environmental Health Officer or electrical engineer.
To the extent permitted by law, SMC accepts no liability for any loss, damage or injury arising as a consequence of the advice provided, or goods supplied.
These terms and conditions and any contract between us shall be governed by and construed in accordance with English law and the English Courts shall have jurisdiction over any disputes between us.
In these terms and conditions:-
"Working day" means every day of the year except Saturdays, Sundays, English statutory and public holidays;
"You", "Your" and "buyer" means the purchaser of the goods, "Us" and "SMC" means
Shropshire Manufacturing Company